Since when is it acceptable to expect customers to wait 45 minutes on hold for support? And what about this “Please listen to all options as they have changed” voice prompt? Is everyone in an endless flux of change? Oh, The biggest one of them all – “We are experiencing high call volumes and you may have an extended wait time. Here’s an idea…………WHY DON’T YOU HIRE MORE PEOPLE TO ANSWER YOUR PHONES?
Whew…I feel better. For the moment!